Frequently Asked Questions

You can check your GiftCardMall MyGift balance in three ways:

• Online: Use our balance check tool with your card number and security code
• By Phone: Call 1-800-GIFT-CARD and follow the automated prompts
• In-Store: Ask any participating retailer to check your balance at checkout

The online method is available 24/7 and provides instant results.

If your balance shows zero, check these possibilities:

• You may have used all the funds on previous purchases
• The card might not be activated yet - activate it here
• You might be entering the wrong card number or security code
• There could be a system delay - try again in a few minutes

No, checking your GiftCardMall MyGift balance is completely free through all available methods - online, phone, or in-store.

You can activate your card online or by phone:

• Online: Visit our activation page and enter your card details
• By Phone: Call 1-800-GIFT-CARD and follow the activation prompts

You'll need your 16-digit card number, security code, and ZIP code for activation.

Activation is typically instant when done online. Phone activation may take 1-2 minutes during business hours. Once activated, your card is ready to use immediately.

To activate your GiftCardMall MyGift card, you'll need:

• Your 16-digit gift card number (found on the front of the card)
• 3-digit security code (found on the back of the card)
• Your ZIP code (for verification purposes)

If your card is declined, try these steps:

1. Check your balance to ensure you have sufficient funds
2. Verify the merchant accepts gift cards
3. Make sure your card is activated
4. Check that you're using the card within any purchase limits
5. Try using the card for a smaller amount first

If the problem persists, contact customer support.

If your card is lost or stolen:

1. Contact customer service immediately at 1-800-GIFT-CARD
2. Provide your card number and security code if available
3. Report the incident and request a replacement card
4. Keep your receipt and any card documentation for reference

Note: Replacement policies may vary and fees may apply. Act quickly to protect your remaining balance.

Gift card refund policies vary by state and circumstances. In general:

• Most gift cards are non-refundable once purchased
• Some states have laws requiring cash refunds for small remaining balances
• Defective or damaged cards may be eligible for replacement
• Fraudulent purchases may qualify for refunds with proper documentation

Contact customer service to discuss your specific situation.

Check your specific card for expiration information. Most GiftCardMall MyGift cards have terms and conditions printed on them. Federal law requires that gift cards remain valid for at least 5 years from purchase or last reload date.

Yes, most GiftCardMall MyGift cards can be used for online purchases where Visa, Mastercard, or the specific card network is accepted. When shopping online:

• Enter your card number as you would a credit card
• Use your ZIP code for the billing address
• Make sure the purchase amount doesn't exceed your card balance

You can reach our customer support team in several ways:

• Phone: 1-800-GIFT-CARD (available 24/7)
• Email: Through our contact form
• Online: Browse our help resources and guides

Have your card number and any relevant information ready when contacting support.